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ALL RETURNS MUST
ADHERE TO THE FOLLOWING GUIDELINES:
All returned items
must be returned in the original box and contain all accessories, packaging, documentation and
material that was received. We do not accept returned items
that are damaged due to
neglect, misuse . Filters are not returnable and will not be
issued a refund if they have been
opened or used.
We are not liable for items damaged in return
shipping, if items are damaged while in transit, the customer
must file a claim with the shipping company. The products we sell are designed to last for
many years, we expect all returns to be in perfect working order.
If your unit is not working properly, you will need to file a
warranty claim with the manufacturer or a damage claim with the
shipper. We will be happy to assist
you with any issues that arise.
If you receive a
damaged package or a package that appears
to be damaged, do not accept the delivery unless you are absolutely
sure the merchandise is NOT damaged. If your package is
damaged, alert the shipping company immediately and file a claim,
then contact us and we will promptly provide the carrier with any
documentation they may need. We offer assistance to help ensure
quick resolution to any problem.
ATTENTION: If you attempt to return any package
directly to
BreathePureAir without first obtaining a RMA # (Return of Merchandise
Authorization Number) from our customer service department, your
delivery will not be accepted and it will be returned back to you
and you will be billed for return shipping.
Return Policy Procedures:
1) Before you return any product you must contact a BreathePureAir
customer service representative by telephone or online via an email to obtain an RMA #. When you
submit your request for a return you will be given a RMA # (Return
Merchandise Authorization Number) that you will need to write on
your shipping label below your return address. You must also include
in the box a brief note explaining the reason for your return with
your signature signed at the bottom of the note. You can
obtain an RMA # by calling 1-800-551-8544 or by emailing your request
to info@breathepureair.com.
2) Your RMA # should be clearly written on the shipping label below
the address to where you are returning your product. All returned
products must be in "unused" or "as new saleable" condition in the
original box or package. All instruction manuals, warranty cards,
certification documentation,
extras, bulbs and filters also must be included with the return.
3) All returns must be authorized by
an RMA or RGA number. Any return initiated without
obtaining authorization from us is considered to be in
non-compliance with our return policy, and delivery will not be
accepted. The customer will then be responsible for any
applicable charges.
4) You will be provided with a return address along with your RMA information. Do not ship returns to our sales office or corporate headquarters unless otherwise instructed to do so. All shipments sent to the incorrect address will be refused. Please make sure you are returning your order to the correct address.
5) Once your returned merchandise is received and your merchandise
is verified to be in "unused" or "as new saleable" condition, the
appropriate amount will be refunded to your credit card. You should
allow 21 days for your refund to appear on your credit card.
Commercial
/ Industrial Return Policy Procedures:
1)Commercial and
industrial products may be returned within 30 days of delivery.
These include; smoke eaters, particle counters, misting fans,
blowers, PTAC and through the wall air conditioners,
dehumidifiers, gas monitors, air testing
equipment, dust collectors, mist collectors, fume extractors,
kitchen equipment, cleanroom equipment, medical equipment, sterilizers, UV
equipment and any other products found in our commercial and/or
industrial sections.
2)Commercial and industrial returns
must be received within 30 days of your delivery date and will
be subject to a 15% restocking fee plus the original shipping
charges. You must call and receive a RMA or RGA number and specific return
instructions. If any unit is returned damaged or shows signs of
wear, additional refurbishing fees may apply.
Below
is an outline of our residential return charges: The omission of original packaging materials,
dirty filters, missing parts, manuals, documents or other issues may result
in additional charges. Original shipping charges will also be deducted
from any refund amount.
Residential Return / Restocking Charges:
We
accept returns of home air purifiers for up to 90 days from date of order!*
All returns should be sent back at the expense of the customer -
NO returns will be accepted by BPA or their manufacturer if the
items are shipped freight collect!
Filters may not be
returned once they have been opened. If units are returned with
dirty filters, the cost of new filters will be deducted from the
refund amount.
*Airpura products
are only returnable within 30 days of purchase.
Return dates start
from the day the order is placed.
Residential Product Return
Policy Items:
-
Returns initiated between 0-3 days in "As New Saleable
Condition
-
Returns received by BPA
or our manufacturer between day 4 and day 30 in "As New Saleable
Condition"
-
Returns received by BPA
or our manufacturer on and after day 31 and in "As New
Saleable Condition"
-
Returns for exchanges of another BPA product
-
Order Cancellations
-
Orders that are "Refused Delivery"
-
Special Personalized Orders
-
Priority Shipping
-
Returned products that are purchased with
CareCredit card
-
Orders that are shipped from outside
the USA to our customers
1)
Returns initiated between 0-3 days in "As New
Saleable Condition":
BPA customers who initiate the return of their product between day 0-3, and as long as the product(s) are in "As New
Saleable Condition" will be refunded the full amount of the cost of
their product(s) minus a 5% merchant account transaction fee that is
passed along to the customer. The customer is also responsible for the initial and
return shipping charges plus a $25 handling charge. If products are
not returned in "like-new" condition, a fair and
reasonable refurbishing fee will be assessed and deducted from the
customer's refund.
**Due to manufacturer's
requirements, all returned air conditioners, including Fedders products, will incur a
minimum 25%
restocking fee**
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2) Returns that are received by BPA or our
manufacturer between
day 4 and day 30 in "As New
Saleable Condition":
Returns that are received by BPA or the original manufacturer between day 4 and
30 and as long as the product(s) are in "As New
Saleable Condition" will be issued a refund less a 10% restocking fee
the amount of the cost of their product(s). The customer is
responsible for the initial and return shipping charges. If products
are not returned in "As New Saleable Condition", an additional, fair
and reasonable refurbishing fee will be assessed and deducted from
the customer's refund.
**Due to manufacturer's requirements, all returned air
conditioners, including Fedders products, will incur a minimum
25% restocking fee**
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3) Returns that are received by BPA or
our manufacturer on/or after day 31 and in "As New
Saleable Condition":
Returns that are received by BPA or the original
manufacturer on and after day 31, and as long as the product(s) are in "As New
Saleable Condition" will be issued a refund less a 15% restocking
fee the amount of the cost of their product(s). The customer is
responsible for the initial and return shipping charges. If products
are not returned in "As New Saleable Condition", an additional, fair
and reasonable refurbishing fee will be assessed and deducted from
the customer's refund. BPA (nor our manufacturer) will accepts
returns at their corresponding facility that arrives 90 days past from
the date of order.
**Due to manufacturer's requirements, all returned air
conditioners, including Fedders products, will incur a minimum
25% restocking fee**
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4) Returns for an exchange of another BPA
product:
Customers who request an exchange for products of equal or greater
cost (in "As New Saleable Condition" and in its original packaging)
will have Return Policy Items 1-3 apply to their returned
merchandise. The customer will also be responsible for the
first initial shipping cost, their own return shipping cost and the
second outbound shipping cost. Customers who request an exchange for products of a
lesser cost will also have Return Policy Items 1-3 apply to their
returned merchandise. Customers will be responsible for the first initial shipping cost,
their own return shipping cost and the second outbound shipping
cost. If products are not returned in
"As New Saleable Condition", an additional, fair and reasonable
refurbishing fee will be assessed and deducted from the customer's
refunded difference or if the assessed shipping fees, handling
charge and/or refurbished fee (if applicable) is higher than the
difference - the overage will be charged to the customer's credit
card.
**Due to manufacturer's requirements, all returned air
conditioners, including Fedders products, will incur a minimum
25% restocking fee**
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5) Order Cancellations:
If a customer cancels his/her order before the products are
actually shipped, he/she will be refunded the full amount minus a 5%
merchant account transaction fee that is passed along to the
customer plus a $25 handling charge.
**Due to manufacturer's requirements, all returned air
conditioners, including Fedders products, will incur a minimum
25% restocking fee**
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6) Orders that are "Refused Delivery":
If a customer orders from BPA and then refuses delivery, item 1 of
BPA's return policy will apply.
**Due to manufacturer's requirements, all returned air
conditioners, including Fedders products, will incur a minimum
25% restocking fee**
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7)
Special Personalized Orders:
Special Personalized orders that are specially made by the
manufacturer or are specially assembled by BreathePureAir are not
returnable.
**Due to manufacturer's requirements, all returned air
conditioners, including Fedders products, will incur a minimum
25% restocking fee**
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8) Priority Shipping:
BreathePureAir is happy to ship their products priority and a
shipping fee can be quoted. Any returned items that are priority
shipped will not resolve in that priority fee being refunded.
**Due to manufacturer's requirements, all returned air
conditioners, including Fedders products, will incur a minimum
25% restocking fee**
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9) Return products that are purchased with
CareCredit card:
Customers who return their BPA products who have purchased them
using a CareCredit card will have all the normal Return Policy Items
apply plus will incur an additional CareCredit card handling charge
of 12% of the amount charged on their CareCredit card for that
order. The credit application fee is non-refundable.
**Due to manufacturer's requirements, all returned air
conditioners, including Fedders products, will incur a minimum
25% restocking fee**
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10)
Orders
that are shipped from outside the USA to our customers
BPA has some manufacturers who ship products from outside the USA to
our customers. These orders / products are more expensive for BPA to
send to our customers due to added freight and customs charges that
are levied against these products for the initial shipping.
If your product was shipped to
you from outside the USA - these extra freight charges will be passed on to
the customer if they wish to return their product. These charges
will ultimately be deducted from the money that is refunded to the
customer. This policy applies to returns that are initiated between
the day the product is sent and the 90th day. All RETURN
shipping charges; freight charges, customs charges, duties, taxes,
import / export charges and/or brokerage
charges are to be paid by the customer who is returning the
item. In the event that any RETURN freight
charges, customs charges, duties, taxes, import / export charges
and/or brokerage charges are accessed to either BPA
or the manufacturer, the amount of these charges will be deducted
from the amount that is refunded to the customer.
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If you have
any questions, call us, we'll be glad to help!
1-800-551-8544
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©2001 - 2006 - BPA Air Quality Solutions
LLC
(DBA BreathePureAir.com) is for educational and research intentions only and
is not intended as an alternative for medical treatment or advice. Use of
this website, the 90 day return policy, and free shipping is subject to our
published
privacy policy,
terms of service,
and return policy.
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